Some handy Information on Shipping 🚢
- Apr 30, 2021
- 2 min read
UPDATE: 30/04/21 Hi, everyone, although we've been hit by the Thailand National Postal system's temporary stoppage of international postal services, the good news is that we're making arrangements for orders to get to Europe and the USA where we can arrange for local packing and onward posting.
After orders have arrived within a region, we will arrange for the onward posting and will email you with your tracking numbers and details of how you can check the progress of your package(s) through your national Postal Service systems.
We expect that for the Weeks' drops which had been packed prior to the stoppage, that deliveries within the USA and Europe should arrive within the coming 14 working days or so (although, again, we have no control over the European or US national postal system handling procedures). For orders in Asia, we're looking at a workaround and will post an update when we have more information from the postal services for the regions.
Thank you for your custom and we hope you enjoy your cards when they arrive.
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FAQ Ordering & Shipping
* Place your order
* Between 14-21 days following a Week's drop, we aim to administer and register, process and pack your order, and get it on its way to you. Occasionally if there are delivery delays in getting some cards to us, or if there are any QC issues that could knock on to when we can get them out to you, we'll keep you posted through our announcements.
* From when your order is ready, the national Post Office take over (we do not get any information from them after we pass your package to their service)
* Normally within 24-48 hours of passing your package to the Post Office service we will email you with your package registered number + a link which you can use to go online to the Post Office tracking system.
* The Post Office online screen normally only shows the date the package has left the country of despatch and when it has gone out for delivery in your own country (or when it has been delivered). Because of COVID affecting freight services worldwide, the Post Office will not advise expected delivery times nor will they show many updates on their tracking screen before delivery.However from our experience, delivery to most countries takes between 10-15 days, some countries' handling processes may add a few days to this (e.g. USA, Australia, Russia).
We hope this helps!
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If you're looking for more detail about deliveries/shipping, most topics would be covered in the product terms from the online shop at www.futera.com.
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